So, bought a computer from Amazon, nice Alienware 17, about 2500 dollars. Less than a year of use, the thing cooks. The power supply on the MB arcs out and let's the genie out. No more gaming laptop. That's ok though, I bought the warrantech extended 4 year warranty for 400 bucks. Upon notification of my need for warranty support they immediately refund my year long loan and say I do not have their support. I contact amazon, I contact the BBB. Amazon tells me to send the laptop into alienware for repairs. Roger that, they've always been awesome in the past. I contact them and explain the problem. The service tag links to the wrong system though... weird. Good thing my wife has an identical laptop that links to the right hardware. They advise me to send it in on that tag instead. I comply. A week goes by and I hear nothing from them. After another week of every day calling I finally learn the fate of my laptop. It was "disassembled and destroyed". Wow, ok, cool. They apologize for the mistake and tell me after a quick review process it will be replaced. 10 days later the review is finally done and I'm told that the service tag on the laptop I sent in told them to destroy it and they are within their legal rights to do so. That's the end of it on their end. Amazon.com LLC must be running a scam and have sold me a replaced system, the fault is laid solely on them. I call amazon, 30 minutes waiting for a supervisor, and they tell me there is nothing they will do because the system worked when I bought it. They requested a forward of the email traffic from Alienware, then asked me to hold, hung up. I'm a nice guy on the phone, I never disrespect the person on the other end, I stay calm and rational. I have given no one any reason to jerk me around like this.
TL;DR Expensive laptop burned up, got jerked around by three companies and told the repair facility had legal right to destroy my property.
by Joshua_Holdiman http://ift.tt/1VUNVqO
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